Refund Policy
Spectra Clinic is committed to providing you with high-quality products and services that meet your skincare needs. However, we understand that there may be times when you need to request a refund for a product or service. Below are our guidelines for requesting a refund:
Product Refunds:
- If you are not satisfied with a skincare product that you purchased from our clinic, you may return it for a full refund within 30 days of purchase.
- To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
- Spectra Clinic reserves the right to refuse a refund if the product has been opened or used, or if it is not in its original packaging.
Service Refunds:
- If you are not satisfied with a skincare service that you received from Spectra Clinic, please let us know within 24 hours of the service.
- We will work with you to address your concerns and provide a resolution.
- If you are still not satisfied after our efforts to resolve the issue, we may provide you with a partial or full refund, depending on the circumstances.
Refund Process:
- To request a refund, please contact Spectra Clinic by phone or email.
- We may ask you to provide proof of purchase, such as a receipt or order confirmation.
- Refunds will be processed within 7-10 business days of receipt of the returned product or resolution of the service issue.
Please note that our refund policy may be subject to change without prior notice. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
We value your satisfaction and will do our best to ensure that you are happy with your experience at our skincare clinic.